Scroll down and select Allow and continue after your video call is complete. Show the Video Chat Agent your documents and answer a few questions to verify your identity.ĥ. Video Chat Agent recordings are deleted within 30 days.Ĥ. Confirm that you have your documents and that you consent to having your call recorded, then select Join video call. Make sure to have the documents you uploaded on hand, as you will need to show the documents during the video call. Wait for the next Video Chat Agent to be available. You will receive an email from ID.me inviting you to join a video call with an ID.me Video Chat Agent select Check in now to join.Ģ. Wait for your documents to be reviewed by an ID.me Video Chat Agent.Ĭonnecting with a Video Chat Agent 1. Not all documents require front and back photos (for example, a U.S. Upload front and back photos of your document, and select Continue. You will have the option to take photos of the documents with your smartphone or by uploading images from your device. Choose how you want to send ID.me your documents and select Continue. Select either one additional primary document or two additional secondary documents and select Continue. Confirm the name on the document matches the name previously entered and select Continue. You'll need to upload a photo of two primary documents or one primary and two secondary documents. Select the primary document you would like to use and select Continue. Confirm your Social Security number and select Continue. Make sure the information you provide matches the information on your documentsĤ. Fill in your information and select Continue. Select Get Started, a ccept ID.me's consent to collect personally identifiable information, and then select Continue. Select Video Chat Agent, then select Continue. Once you are signed in to your ID.me account, you can choose to either verify your identity with a video selfie or over a video call with a live agent.įollow the steps below to verify your identity with a Video Chat Agent. Once you have successfully set up MFA, continue to Verifying your identity. For instructions on setting up MFA, select one of the following MFA methods: If you are creating a new account, you will need to set up multi-factor authentication (MFA) to continue with your verification. If you've never set up an account with ID.me, select Create account and confirm your email to begin.ĭo not create more than one account. You will be required to do another multi-factor authentication with ID.me You will then be required to select a multi-factor authentication method for Florida DEO. Then fill out your information on the next screen.ģ. Select Sign up now to create a new account with Florida DEO. Select File a Claim for State or Federal Reemployment Assistance Benefits.Ģ. Tips and best practices for selecting and uploading acceptable identity documents. One primary document and two secondary documents (or two primary documents).
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For information on your UI claim status, eligibility, etc., contact Florida DEO. For UI claims, ID.me is limited to identity verification.
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Users who visit Florida's Reemployment Assistance Portal (CONNECT Login) will be required to verify their identity in order to continue their unemployment insurance (UI) claim. ID.me has partnered with the Florida Department of Economic Opportunity (Florida DEO) to help verify your identity for unemployment insurance.